General Terms and Conditions (T&Cs)
§ 1 Provider, scope, definitions
(1) These General Terms and Conditions (hereinafter „GTC") apply to all contracts between LT Laserazor Treatment GmbH, Straße der Jugend 18, 14974 Ludwigsfelde, represented by the Managing Director Mithat Arda, entered in the commercial register of the local court of Potsdam under HRB 37070 P (hereinafter „Laserazor"), and clients regarding cosmetic laser hair removal services.
(2) A consumer within the meaning of Section 13 BGB is any natural person who enters into a legal transaction for predominantly private purposes. An entrepreneur within the meaning of Section 14 BGB is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.
(3) Any deviating terms and conditions on your part only apply if Laserazor has expressly agreed to them in writing.
(4) The language of the contract is German.
§ 2 Subject matter of the contract
(1) The subject of the contract is the performance of cosmetic laser hair removal treatments using approved medical devices (Class IIb Alexandrit and/or Nd:YAG lasers) by appropriately trained, NiSV-certified staff.
(2) The treatment does not constitute a medical treatment.
(3) In particular, we offer:
- Single sessions
- Packages of 3, 5 and 10
- VIP laser flat rates
- free trial sessions
- individual instalment agreements
(4) We cannot guarantee complete or permanent hair removal. The success of your treatment depends on your skin type, hair structure, hormonal factors, genetics, age, medication and individual physical conditions. Laserazor is only responsible for performing the treatment professionally according to current standards, not for a specific result.
(5) Photos, before-and-after pictures and content on our website or social media channels are just examples of possible treatment results. They do not guarantee or promise that you will achieve the exact same outcome.
§ 3 Formation of the contract
(1) The presentation of services on the website does not constitute a legally binding offer.
(2) By booking, you are making a binding offer to enter into a treatment contract.
(3) The contract is only concluded upon express confirmation by Laserazor.
(4) Laserazor reserves the right to reject bookings without giving a reason, especially in cases of medical contraindications, if you are under 18, or if we suspect misuse.
§ 4 Prices, package rules, payment terms
(1) The prices published at the time of booking apply, including statutory VAT.
(2) Package prices only apply if the respective package is paid in full in advance.
Package recalculation for early cancellation
(2a) If a package is terminated, cancelled, revoked or otherwise not fully used before all included sessions are completed, Laserazor is entitled to retroactively charge for the services already provided based on the regular single prices valid at the time of recalculation or the next smallest package model reached.
- Any package discounts already granted will be cancelled proportionally.
- Any payments already made will be credited.
- Any remaining balance will be refunded or credited as a voucher.
- The recalculation is made up to a maximum of the regular total value of the services actually used.
Instalment payments / Late payment
(2b) Individual instalment agreements require the express consent of Laserazor.
Agreed instalment payments do not constitute a suspensive condition for the validity of the overall contract.
If you fall behind on agreed instalment payments for more than 60 days, Laserazor is entitled to suspend further treatments until all outstanding balances are paid in full.
In the event of a payment delay of more than 6 months or a final cessation of payments, Laserazor is entitled to terminate the contract extraordinarily and recalculate the services already provided in accordance with § 4 Para. 2a.
VIP Laser Flat-Rate
(3) The VIP Laser Flatrate has a minimum term of 12 months. After the minimum term has expired, the flat rate can be cancelled with one month's notice to the end of the month.
If you fall behind on a payment, Laserazor is entitled to suspend further services until all outstanding balances are paid in full. Your payment obligations during the contract term remain unaffected.
(4) Accepted payment methods include in particular: cash, debit card, credit card, Apple Pay, Google Pay, PayPal and SEPA bank transfer.
(5) Invoices are due immediately. If a customer defaults on payment, Laserazor can claim default interest at the statutory rate (§ 288 BGB). For consumers, the default interest rate is 5 percentage points above the base rate; for businesses, it is 9 percentage points above the base rate.
(6) Offsetting against counterclaims is only permitted if they are legally established or undisputed.
§ 4a Best price guarantee
(1) Laserazor offers a voluntary best-price guarantee. If you can prove before signing the treatment contract that another provider is offering a comparable service at a lower total price in accordance with the following paragraphs, Laserazor will match the price of the service in question to the proven lower price.
A claim for price adjustment only exists if all conditions of this § 4a are met. The best price guarantee applies exclusively before the contract is concluded. A retrospective price adjustment for already concluded contracts or already booked or used services is excluded.
(2) A service is only comparable if all of the following conditions are met:
- Identical device, identical model and identical manufacturer: The competitor must use the exact same laser device from the same manufacturer and the exact same model for the offered treatment as the system used at Laserazor for the respective treatment (currently Lutronic Clarity II, true Alexandrit laser with 755 nm and/or Nd:YAG laser with 1064 nm). Different device models, devices from other manufacturers, as well as treatments with diode lasers, IPL, SHR or other flashlamp or light-based systems are not considered comparable.
- Comparable skin cooling: The competitor's treatment must be performed using a professional cold air or Cryo air cooling system that provides cooling comparable to the system used at Laserazor during the treatment.
- Identical body area and identical treatment scope: The offer must cover the same body area with the same complete treatment scope. Offers for partial areas, smaller surfaces or differently defined zones are not comparable.
- Identical service and package structure: Single treatments can only be compared with single treatments, and treatment packages only with packages of the same number of sessions. For packages, the number of included sessions, the treated body area and the scope of services must match exactly.
- Comparable qualifications: The treatment must be carried out by staff who have the required specialist knowledge for the respective application according to the NiSV.
- Geographical scope: The competitor's location must be within a ten-kilometre radius as the crow flies from the Laserazor studio where you want to book the service.
(3) Proof, submission deadline and verification. The cheaper offer must be submitted to Laserazor prior to concluding the contract, during the validity of the competitor's offer and at the latest within 14 calendar days of its issue or publication date. The timely receipt of the complete proof by Laserazor is decisive. Proof or objections submitted after the contract has been concluded do not give rise to any claim for a retrospective price adjustment.
Proof must be provided in text form or by submitting a current written or electronic document. A binding quote from the competitor or a publicly available price list valid at the time of submission are accepted as proof.
The proof must contain at least the following information:
- Name and location of the competitor,
- offered body zone and specific scope of treatment,
- laser or device technology used,
- Type of skin cooling used,
- Number of sessions offered,
- Final gross price including all mandatory additional costs as well as
- Validity period of the offer.
The customer is responsible for providing complete and verifiable proof. Laserazor will check the comparability based on the submitted documents. The price adjustment will be made after a successful review and corresponding confirmation by Laserazor. Laserazor may request additional information if comparability cannot be clearly assessed based on the provided proof.
(4) Excluded offers. The following are specifically excluded from the best price guarantee:
- limited-time special, opening, introductory, closing or clearance offers,
- individual or non-public price agreements,
- Employee, family, friend, or acquaintance rates,
- Voucher, coupon, referral or loyalty promotions,
- Competitions and free services,
- incorrect pricing and obviously mistakenly published offers,
- Offers that are only valid in combination with other paid services, memberships or contractual obligations,
- Offers from providers whose services do not meet the requirements of this § 4a in terms of device, laser technology, cooling, body zone, scope of treatment, number of sessions or qualifications.
The best-price guarantee cannot be combined with other promotions, discounts, vouchers, special prices, or individual price reductions from Laserazor. If multiple discounts apply, only the single best discount for the client will be used.
(5) Misuse and incorrect proof. Laserazor reserves the right to reject proof that is forged, manipulated, incomplete, no longer valid or obviously misused.
If it later turns out that the conditions for the best price guarantee were not met due to intentionally or negligently incorrect information provided by the customer, Laserazor is entitled to reverse the price adjustment and charge the difference to the contract price that would have applied without the best price guarantee. Any payments already made will be taken into account.
(6) Modification or termination of the best price guarantee. Laserazor can change, temporarily suspend or end the best price guarantee with future effect. Changes do not affect contracts that were already concluded using the best price guarantee before the change took effect. The version of this § 4a published at the time the contract was concluded applies.
§ 5 Duties to cooperate, medical history, age limit
(1) Treatments are generally provided from the age of 18. For minors aged 16 and over, written consent from all legal guardians and their presence at the initial consultation is required.
(2) You agree to provide complete and truthful information on the medical history form and to inform us immediately of any changes (new medication, pregnancy, new illness, tattoos in the treatment area, tanning).
(3) You agree to follow all pre- and post-care instructions. These include in particular:
- No sunbeds or intense UV exposure before and after the treatment,
- Disclosure of all medications,
- No waxing, epilating or plucking between sessions,
- Following recommended aftercare instructions.
(4) You must proactively inform us of any existing or suspected pregnancy before each session.
(5) Interrupting the recommended treatment intervals, hormonal changes, pregnancy, medication or other individual physical changes can affect the success of your treatment. Individual physical changes or deviating from the recommended treatment plan do not give you the right to free follow-up treatments or discounts, provided Laserazor has performed the treatment professionally.
(6) Treatment may be excluded in particular if:
- Pregnancy
- Breastfeeding
- acute skin conditions
- fresh tattoos or scars
- photosensitising medications
- Epilepsy
- certain oncological conditions
§ 6 Appointment cancellation / Cancellation
(1) Appointments can be rescheduled or cancelled free of charge up to 24 hours before the scheduled appointment.
(2) In the event of a cancellation less than 24 hours before the appointment, Laserazor is entitled to charge a cancellation fee amounting to 50 % of the booked treatment price.
(3) In the event of a no-show without prior cancellation, Laserazor is entitled to charge 100 % of the booked treatment price, unless the client can prove that no damage or significantly less damage has occurred.
(4) In cases of illness, accident or other good cause, the cancellation fee may be waived upon presentation of suitable proof.
(5) Cancellations can be made online, by phone or in text form according to § 126b BGB.
(6) Please arrive at least 10 minutes before your appointment starts.
(6a) If you arrive late for your appointment, you are not entitled to the full scheduled treatment time. Laserazor reserves the right to shorten the treatment to fit the remaining time or, in the case of a significant delay, to treat the appointment as cancelled if it is no longer possible to perform the treatment properly within the remaining time.
(7) Laserazor will inform you as soon as possible about any appointment changes due to unavoidable circumstances.
(8) Unused package sessions can be used within 24 months of the initial booking. After this period, the right to further sessions expires, unless mandatory statutory rights dictate otherwise.
§ 7 Right of withdrawal for consumers
(1) Consumers have a statutory right of withdrawal for off-premises or distance contracts.
§ 8 Liability
(1) Laserazor accepts unlimited liability for intent, gross negligence, and injury to life, body or health.
(2) Otherwise, Laserazor is only liable for the breach of essential contractual obligations and limited to foreseeable, typical damage.
(3) Liability under the Product Liability Act remains unaffected.
(4) We accept no liability for treatment results.
(5) Laserazor accepts no liability for skin reactions, pigmentation changes, burns, irritation or other unwanted skin changes if these are caused by incomplete or incorrect information provided by you, failure to follow pre- or post-care instructions, or circumstances beyond Laserazor's control. This applies in particular to:
- undisclosed medication use,
- hormonal conditions,
- UV exposure (sun or sunbeds),
- Use of unsuitable skincare products,
- self-treatments between sessions,
- Ignoring recommended treatment intervals.
The above disclaimer does not apply in cases of intentional or grossly negligent behaviour by Laserazor and also applies to the benefit of Laserazor's legal representatives and vicarious agents.
§ 9 Free trial session ("Free offer")
(1) The free trial session is exclusively for first-time clients of legal age who are resident in Germany. A first-time client is strictly anyone who has not previously received a free or paid treatment at Laserazor. There is expressly no renewed entitlement to a free trial session, even after a prolonged period of inactivity.
(2) The trial session includes a single treatment of one area offered by Laserazor that is eligible for the free promotion.
(3) Laserazor is entitled to store personal data to the extent permitted by law for the purpose of preventing abuse, in particular to avoid multiple uses of free trial sessions, and to cross-check this against previous bookings. Storage only takes place for as long as is necessary to safeguard legitimate interests in accordance with Art. 6 Para. 1 lit. f GDPR.
(4) If misuse or multiple registrations are suspected, the booking can be cancelled.
(5) If a new customer fails to show up for a free trial session three times without an excuse despite scheduled appointments, or doesn't cancel in time according to § 6, the right to a free trial session is permanently lost.
§ 10 Right of admission
Laserazor reserves the right to refuse treatment to clients in cases of inappropriate behaviour, being under the influence of alcohol or drugs, violating studio policies, or if the safe execution of the treatment cannot be guaranteed. In these cases, you are not entitled to a refund.
§ 11 Vouchers
Vouchers are valid for three years (§ 195 BGB). No cash alternative. Vouchers can be transferred once.
§ 12 Data protection
Personal data is processed in accordance with the GDPR and our privacy policy. Health-related data is stored separately and securely. The retention period for treatment documentation is 10 years.
§ 13 Changes to the T&Cs
Laserazor reserves the right to amend these terms and conditions for the future if necessary due to legal changes, case law or operational requirements. You will be informed in text form (E-Mail) at least 6 weeks before the changes take effect. If you do not object within 6 weeks, the changes are deemed approved. In the event of significant changes to your disadvantage, you can cancel the contract without notice.
§ 14 Jurisdiction / Applicable law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident abroad, mandatory consumer protection regulations of their country of residence remain unaffected. The place of jurisdiction is – as far as legally permissible – Potsdam.
§ 15 Consumer dispute resolution
LT Laserazor Treatment GmbH is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 16 Imagery, AI-generated content
16.1 Some of the images shown on laserazor.de and its associated campaign and landing pages were generated using artificial intelligence systems. These images are marked directly on the image with the label "AI-generated" as well as in the alt text. With this, Laserazor implements the transparencyobligations under Art. 50 of Regulation (EU) 2024/1689 (AI Act).
16.2 AI-generated images are for illustrative purposes only. They do not show real clients or actual treatmentresults achieved. No claim to a specific treatmentresult can be derived from them; § 2 and § 8 remain unaffected.
16.3 Unmarked images are photographs — in particular team, studio and treatment photos, device and product images from manufacturers, as well as licensed stock photography. Manual post-processing (cropping, colour and brightnesscorrection, retouching) does not count as AI generation.
16.4 Details and the current status can be found in our AI transparency notice.
§ 17 Severability clause
Should individual provisions of these terms and conditions be or become wholly or partially invalid, the validity of the remaining provisions remains unaffected. The invalid provision will be replaced by statutory provisions.